Apple Support Documents:

Apple - How to Force Close an App - https://support.apple.com/en-us/HT201330

Apple - How to Shut Down or Restart an iPad - https://support.apple.com/guide/ipad/restart-ipad-ipad63d30b5a/ipados

Apple - How to Connect to Wifi - https://support.apple.com/en-us/HT202639

There are a few things to try if you open an iPad app and things aren't appearing like you expect them to.

  1. Are you connected to Wifi?
    1. Make sure the Wifi icon appears in the top right. 
    2. Make sure you can open Safari and load a web page like Google.com or usd403.org.
      1. If no, please refer to this article for instructions on connecting: https://support.apple.com/en-us/HT202639
  2. Try Closing the the App and Reopening It
    1. Double click the Home Button to bring up a thumbnail-grid view of your most recently opened apps.
    2. Swipe up on the problematic app's preview to close the app.
  3. Finally if all else fails, restart or turn the iPad off and on following the directions below:


Turn iPad off and on

  1. To turn off iPad, do one of the following:

    • On an iPad with a Home button: Press and hold the top button until the slider appears, then drag the slider.

    • On an iPad with Face ID: Simultaneously press and hold the top button and either volume button until the sliders appear, then drag the top slider.

    • All models: Go to Settings  > General > Shut Down, then drag the slider.

  2. To turn iPad back on, press and hold the top button until the Apple logo appears.




Force restart iPad

If iPad isn’t responding, do one of the following:

  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Illustrations of two types of iPad models with their screens facing up. The leftmost illustration shows a model with a Home button on the bottom of the device and a top button on the top-right edge of the device. The rightmost illustration shows a model without a Home button. On this device, volume up and volume down buttons are shown on the right edge of the device near the top, and a top button is shown on the top-right edge of the device.